Constructive Conflict Management
- Course Duration
- 1 Days
Course Information
Need Group Training
Course Description
Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes.
This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.
Course Objective
- Identify common sources, types, and levels of workplace conflict
- Distinguish between differences and conflict and recognize early escalation signals
- Select appropriate resolution approaches (informal, supported, formal)
- Apply conflict management strategies based on context and goals
- Use a structured process to resolve conflict and achieve win-win outcomes
Course Outline
1. Understanding Conflict
- What is conflict
- Differences vs conflict
- Levels of conflict
- Types of conflict
- Sources of conflict in the workplace
- Why conflict matters
2. Conflict Resolution Approaches
- Conflict management vs conflict resolution
- 3 approaches to conflict (informal, supported, formal)
- Choosing the right approach
3. Conflict Management Strategies
- Conflict management vs conflict resolution
- Understand the five types of conflict management strategies: Compete, Avoid, Accommodate, Compromise, and Collaborate
- Knowing when to use the five key strategies
4. A Conflict Resolution Process
- Positive engagement
- Establish an effective environment
- Developing a shared understanding
- Clarify individual and common needs
- Identify the root cause of the conflict
- Generate & explore possible options
- Agree on next steps