Atlassian Service Request Management Essentials

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Course Information

Need Group Training

Course Description

An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.

Course Objective

Create a service project
Set up a knowledge base for customer self-service
Run and interpret Jira Service Management reports to gain insight and make improvements

Course Outline

Create a service project
Set up a knowledge base for customer self-service
Run and interpret Jira Service Management reports to gain insight and make improvements