Business Process Management Foundations
- Course Duration
- 1 Days
Need Group Training
Course Description
To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach.
This course has been approved for 7 PDUs | 7 CDUs
Course Objective
- Learn an industry-standard BPM approach
- Identify various models and modeling notations that can be used to help you analyze the process.
- Understand how to apply three basic design optimization principles in designing improved processes.
- Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
- List various process management technologies that can be used to manage business processes.
Course Outline
Business Process Management (BPM) Overview
- Terms and key concepts
- BPM life cycle & framework
- BPM critical success factors
- Core BPM Roles
Business Process Modeling
- Process modeling overview
- Benefits of modeling
- Common models
Business Process Analysis
- Analysis steps
- Tools & techniques to analyze processes
- Value-added vs waste in process
- Metrics and measures to analyze processes
Business Process Design
- Introduction to process design principles
- Process design principles
- Business process improvement
Business Process Transformation Mgmt.
- Process transformation
- Models and stages of change
- Overcoming resistance
- Transformation tips
Business Process Performance Mgmt.
- Case for monitoring processes
- Business intelligence
- BPM control plans
- Metrics vs. measures