1 – Getting Started

• Introductions

2 – Preparing for Change

• Defining Your Strategy
• Building the Team

3 – Identifying the WIFM

• What’s in it for Me?
• Building Support

4 – Understanding Change

• Influences on Change
• Common Reactions to Change
• Tools to Help the Change Process

5 – Managing the Change

• Change Readiness Audit
• Stakeholder analysis
• Developing a Change Management Plan
• Developing a Communication Plan
• Implementing the Plans

6 – Gaining Support

• Gathering Data
• Addressing Concerns and Issues
• Evaluating and Adapting

7 – Making it All Worthwhile

• Leading Status Meetings
• Celebrating Successes
• Sharing the Results and Benefits

8 – Using Appreciative Inquiry

• The Four Stages
• The Purposes of Appreciative Inquiry
• Examples and Case Studies

9 – Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts

10 – Building Resiliency

• What is Resiliency?
• Why is It Important?
• Five Easy Steps for the Leader and the Individual

11 – Building Flexibility

• What is Flexibility?
• Why is it Important?
• Five Easy Steps for the Leader and the Individual

12 – Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned