Evolving Into the Supervisor’s Role
- Course Duration
- 1 Days
Course Information
Need Group Training
Course Description
The Supervisor’s Role is one of the most direct and impactful roles in an organization. It requires us to actively listen, remove ego, delegate, manage performance, and work through ever-changing processes. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience.
This course has been approved for 7 PDUs | 7 CDUs
Course Objective
- Define the roles and responsibilities that involves meaningful dialogue
- Understand and apply situational leadership to daily practice
- Craft an effective communication approach that incorporates mutual respect
- Build strong performance feedback that relies on mutual-buy-in
Course Outline
1Defining a Supervisor / Supervision
- What Is a Supervisor?
- Role versus Function
- 5 Roles of a Supervisor
Leadership and Influence
- Situational Leadership
- Skills of Situational Leadership
- Ethical Leadership
Managing Changing Relationships
- Dealing with Disappointed Competitor
- Maintaining Professionalism
Effective Communication
- Communication Across and Within the Team
- Vision Development and Dispersion
Providing Effective and Meaningful Feedback
- Handling the Sweaty Palm Conversation
- Constructive Criticism or Constructive Feedback
6Challenges to be Faced
- Common Challenges and Strategies