Excellence in Technical Customer Service
- Course Duration
- 1 Days
Need Group Training
Course Description
In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
Course Objective
- Meet the customer.
- Diagnose the customer’s issue.
- Deliver solutions.
Course Outline
1. Meeting the Customer
- Be a – People Person
- Represent Your Company
- Relate to the Customer
2. Diagnosing Issues
- Deal with a Customers Misrepresentations
- Determine the Customers Need
- Troubleshoot the Customers Problem
3. Delivering Solutions
- Finalize the Solution
- Educate the Customer
- Deliver Bad News
- Achieve Performance Standards
- Close the Contact