ITIL® 4 Strategist – Direct Plan and Improve (DPI)
- Course Duration
- 3 Days
Need Group Training
Course Description
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
This class includes an exam voucher.
Course Objective
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
- To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
- To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
The objectives of this course are to:
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Course Outline
1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE
- Knowing key terms
- Differentiating between principle concepts
- Defining the relationship of Values, Outcomes, Costs and Risks
2 – SCOPING WHAT IS TO BE DIRECTED
- Cascading goals and requirements
- Deciphering effective policies, controls and guidelines
- Placing decision-making authority at the correct level
3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM
- The role of risk management
- How governance impacts DPI
- Ensuring that controls are sufficient but not excessive
4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT
- Leverage the ITIL CI model
- Identify assessment objectives and outputs
- Select the appropriate assessment method
- Prioritize desired outcomes
- Build, justify and advocate your business case
- Conduct improvement reviews and lessons learned sessions
- Embed CI at all levels of the service value stream
5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
- The nature and benefits of OCM
- Manage, communicate effectively, and influence stakeholders
- Establish valuable interfaces across the value chain
6 – EFFECTIVE MEASURING AND REPORTING
- Defining indicators and metrics to support objectives
7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS
- Recognizing the differences between value streams and practices
- Choosing the right methods and techniques to direct, plan and improve value streams