Mastering Positive Assertiveness with DISC

Back To Courses

Course Information

Need Group Training

Course Description

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

This course has been approved for 14 PDUs | 14 CDUs

Course Objective

Apply communication styles that maximize benefits
Augment your listening and hearing skills to increase engagement
Utilize the art of asking questions to elicit more from others
Leverage your body language for full communication
Make the best first impression by looking, sounding, and being confident

Course Outline

An Overview of Modern Assertiveness

Understanding modern assertiveness
Establishing the three levels of “self”
Understanding your rights to self-assertiveness

Understanding Communication Styles

Authenticity and Awareness The Four DISC
Behavioral Styles Leveraging the four styles of communication

Dimensions of Interpersonal Communication

Hearing, listening, and active listening
Employing empathy within communication
Questioning with proper intent
Comprehending the impact of your thoughts on your reality

The Importance of Body Language

Understanding non-verbal communication
Making a powerful first impression
Leveraging the para-verbal keys to communication
Speaking with confidence

Dealing with Difficult Situations

Relaxing and reducing anxiety
Dealing with difficult people
Utilizing best practices in communication
Building rapport and trust

Reaching Alignment and Giving Great Feedback

Building consensus The Four Dimensions of Trust
Giving feedback effectively with POP and SSC
Using “we” language to build better consensus