Mastering Positive Assertiveness with SOCIAL STYLE
- Course Duration
- 2 Days
Course Information
Need Group Training
Course Description
Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.
This course has been approved for 14 PDUs | 14 CDUs
Course Objective
- Apply communication styles that maximize benefits
- Utilize the art of asking questions to elicit more from others
- Make the best first impression by looking, sounding, and being confident
- Augment your listening and hearing skills to increase engagement
- Leverage your body language for full communication
Course Outline
An Overview of Modern Assertiveness
- Understanding modern assertiveness
- Establishing the three levels of “self”
- Understanding your rights to self-assertiveness
Understanding Communication Styles with SOCIAL STYLE®
- Authenticity and Awareness
- The Four Behavioral SOCIAL STYLES®
- Leveraging the four styles for positive assertiveness
Dimensions of Interpersonal Communication
- Hearing, listening, and active listening
- Employing empathy within communication
- Questioning with proper intent
- Comprehending the impact of your thoughts on your reality
The Importance of Body Language
- Understanding non-verbal communication
- Making a powerful first impression
- Leveraging the para-verbal keys to communication
- Speaking with confidence
Dealing with Difficult Situations
- Relaxing and reducing anxiety
- Dealing with difficult people
- Utilizing best practices in communication
- Building rapport and trust
Reaching Alignment and Giving Great Feedback Building consensus
- The Four Dimensions of Trust
- Giving feedback effectively with POP and SSC
- Using “we” language to build better consensus