1 – Build an initial copilot with Microsoft Copilot Studio

• Copilot creation
• Copilot creation using conversational builder
• Generative Answers
• Deploy copilots

2 – Manage topics in Microsoft Copilot Studio

• Work with bot topics
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics

3 – Work with entities and variables in Microsoft Copilot Studio

• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics

4 – Enhance Microsoft Copilot Studio copilots

• Use Power Automate to add actions
• Copilot actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyze copilot performance

5 – Create a copilot with Microsoft Copilot Studio and Dataverse for Teams

• Create your first copilot
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new copilot

6 – Guided Project – Create copilots with Microsoft Copilot Studio

• Prepare