An expert instructor will teach your team the most advanced Jira administration tasks using a business case study. Your team will learn how to configure issue types, fields, screens, workflows, sprints, boards, and schemes to meet your business requirements.
An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents’ fingertips.
An expert instructor will teach your team how to manage the Atlassian accounts of your employees and the product access and licenses your company uses. Your team will learn how to add users and manage them without using up too many license seats or giving unauthorized access to data.
An expert instructor will teach your team how to pair Jira and Confluence to create a single source of project knowledge, improve your team’s project understanding, and maintain a detailed project history. Your team will learn how to create a Jira work item in a Confluence page and a Confluence page in a Jira work item. You’ll also learn how to seamlessly link between applications and view important Jira information in Confluence.
An expert instructor will teach your team the tasks and best practices needed to create, configure, and maintain company-managed projects in Jira and how to partner effectively with Jira administrators. Then, your team will explore topics that go beyond the scope of project admins: they’ll learn how project administration is tied to Jira administration and they’ll discover the importance of maintaining the health of the system as a whole.
In this live team training class, your team will learn to create reliable forecasts and track current work with roadmapping for enterprise.
An expert instructor will teach your team how to use Jira reports and dashboards to view and assess progress and identify bottlenecks ahead of time. Your team will learn how to read Jira reports and share meaningful reports and dashboards with stakeholders. They’ll also learn dashboard best practices and pitfalls — including how to ensure your team’s reporting reflects the right metrics (like health, progress, and status) at the right time.
An expert instructor will teach your team how to use Jira automation to automate repetitive work tasks. Your team will explore the building blocks of automation rules, including triggers, conditions, actions, branch rules, and smart values. Then, they’ll learn how to create their own automation rules.
An expert instructor will teach your team advanced workflow features like conditions, validators, post functions, triggers, and properties. Your team will also learn about commonly used workflow configurations such as statuses and transitions and how to deal with complex workflow requirements. Then, your team will learn how to create custom workflows.
An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.
