In this course, you will learn the core components of emotional intelligence and apply them to strengthen self-awareness, self-regulation, and relationship effectiveness at work and beyond. You will explore how emotions are created and how to drive your own responses to situations. In addition, you will learn how to use empathy to connect with others and lead to outcomes that benefit individuals, their teams, and their organization. This course is for anyone seeking to understand themselves and others and to cultivate authentic, meaningful relationships. You will work with each capability necessary for emotional intelligence and come away with strategies you can use immediately in your interactions with others.

The ability to work effectively with others is the hallmark of great team members and leaders. Without the ability to understand how your words and actions may be interpreted, you run the risk of sabotaging your team’s and organization’s goals, as well as your own professional development. As easy as it sounds, interacting with others in positive ways that promote great collaboration is not easy for many. A less stressful and more constructive and enjoyable approach to interpersonal interactions can be learned and will benefit everyone. This workshop will prepare you for the interpersonal situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. This course has been approved for 7 PDUs | 7 CDUs

Developing good Organizational Skills is an investment that provides long-term benefits in your professional and personal life. You will learn how the value of being organized is directly tied to efficiency and ultimately productivity. Through active discussion and practice, you will learn how to use tools and techniques to organize your work and personal space. Expect to have ideas about how to be better organized, less stressed, and more resilient to change. This workshop will introduce you to tools and approaches to organizing all aspects of your work world, both physical and digital, to improve productivity and your day-to-day work experience. Interactive discussion and exercises provide opportunities to experiment with techniques to use immediately when you get back to your desk. This course has been approved for 7 PDUs | 7 CDUs

Communicating effectively with a variety of people is essential, but this core skill is often neglected. Learning to recognize people’s natural behavioral styles will help you meet priorities by communicating in ways that meet people’s needs and work preferences.  Watermark Learning and TRACOM have come together to offer the Understanding Behavior Using  SOCIAL STYLE® course, which is a highly engaging program covering the impact behaviors have on relationships through the use of interactive exercises. It includes TRACOM’s multi-rater SOCIAL STYLE Assessment and Profile Report for each learner. This course will earn you 6.5 PDUs | 6.5 CDUs

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. This course has been approved for 14 PDUs | 14 CDUs

Recurring problems don’t just waste time—they drain resources and damage trust. This Root Cause Analysis training course empowers professionals to stop problems at their source using structured, repeatable tools. You’ll learn how to investigate incidents effectively, apply RCA techniques like the 5 Whys and cause-and-effect diagrams, and create corrective actions that prevent recurrence. Whether you’re new to RCA or need a stronger foundation, this course helps you build lasting problem-solving skills that make a measurable difference. This course has been approved for 7 PDUs | 7 CDUs. Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Relationships drive results. To stay competitive, organizations need more than technical execution—they need professionals who can align goals, navigate complexity, and build lasting partnerships. That’s where Business Relationship Management (BRM) makes a difference. The BRM Fundamentals course introduces BRM as both a strategic discipline and a powerful organizational capability that fosters alignment, builds trust, and delivers real value. This one-day course helps participants understand the BRM role, mindset, and tools that support strong relationships across business functions. Created in collaboration with the BRM Institute, it provides a solid foundation in BRM fundamentals and shows how the discipline connects teams and roles to drive business success.

Public speaking is an essential skill for most professionals, yet often people dread speaking in front of others. In this course, you will discover the mindset, tools, and tactics to make you effective as a public speaker in any context for any purpose. You will explore your fears about public speaking and learn strategies for turning that fear into energy to positively impact your message and delivery. Interactive exercises and rich discussion bring concepts to life. This course has been approved for 7 PDUs | 7 CDUs

In the ever-changing landscape of today’s business world, the role of a manager extends beyond traditional boundaries, evolving into the dynamic spheres of coaching, mentoring, and apprenticeships. This course is designed for managers who aspire to excel in these pivotal roles. Participants will learn to employ the AOR coaching method to identify activities, set definitive objectives, and accurately measure results, cultivating a culture of continuous growth and effective performance management. This course has been approved for 7 PDUs | 7 CDUs